Our 3 commitments to quality include Sourcing, Science, and Standards—allowing us to deliver pure safe drinking water to you and your family with full peace of mind. We’re committed to doing this by establishing and maintaining the ultimate industry-leading standard in ceramic water filters. For us, delivering a product that our customers can feel great about is non-negotiable. This unique approach sets us apart. We guide every step of production, delivery, and filter education to ensure that you get the best products and services you won’t find anywhere else.
Sourcing
Terra will never knowingly compromise by adding synthetics, contaminants, or harmful ingredients into our products, or by using unethical production practices. Our Production Manager carefully vets each of our suppliers, empowering us to source consciously and with sensitivity to local communities and ecosystems as much as we can. This is true for our filters and our containers.
Science
Our quality control team tests our products extensively. If our exhaustive process shows that a product doesn’t meet our standards, we reject the batch. Our standards are based on a rigorous quality control process that we exercise before any product ever leaves our facility. We periodically update the website with our laboratory results from partners at Udayana Medical Center and the National Laboratory in Jakarta.
Standards
Part of our stewardship is to do business responsibly—from sustainably sourcing our materials, to working with local ethical partners, we want to be in the business of uplifting local communities. That means we live by the values we preach: People and Planet.
We reuse, upcycle, or recycle 100% of the waste that comes out of our production process and encourage our partners to do the same.
Our testing standards for Terra products not only meet national Indonesian certifications, but international standards set by the World Health Organization, Centers for Disease Control and Prevention, United Nations, and Potters for Peace for ceramic water filtration technology.